To contact Tools & Associated Sales, please fill out the contact form available on our website. Our team will review your inquiry and respond promptly to address your questions or concerns.

For items that are currently in stock, we process orders within one business day. For all other orders, we strive to process them as quickly as possible, depending on product availability and order complexity. Rest assured, we prioritise timely order fulfillment to ensure our customers receive their purchases without undue delay.

While we aim to ship most orders on the same day, certain orders may require additional processing time. Factors such as product customisation, quantity, and availability can impact our ability to ship all orders on the day they are received. However, we consistently work to minimise processing times and expedite shipping to the best of our abilities.

Yes, we offer a 14-day return and exchange policy from the date of dispatch. If you wish to return or exchange a product, please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. Reach out to our customer support team within the 14-day window, and they will guide you through the return or exchange process.

We may be able to accommodate international shipping requests depending on the destination and product specifications. For more information about international shipping options, rates, and any potential restrictions, please submit your inquiry through our website’s contact form. Our team will assess your shipping needs and provide you with detailed information to facilitate the international ordering process.